UAE issues new law for e-commerce businesses

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The law protects consumer interests and regulates refund and exchange of goods; here are the 10 highlights of the newly introduced law

A new e-commerce law has been introduced in the UAE with a proactive and forward-looking approach aimed at enhancing the competitiveness of the business environment in the Emirates, a top official said.

Introducing the law, Abdullah Ahmed Al Saleh, Undersecretary of the Ministry of Economy, said the UAE is steadily transitioning to a new economic model that has resilience, innovation and entrepreneurial thinking as its key pillars.

The law aims to stimulate trade growth through advanced technologies and the development of smart infrastructure in the country.

We are witnessing a new milestone in the country's efforts to achieve sustainable economic and social development through the promulgation of the new law for e-commerce.

The new law is an integrated framework for the development of the legislative and regulatory environment for trade conducted via modern technical means in the country, in line with global best practices in this regard. It will help our efforts to achieve the national target of raising the UAE's position to the number one ranking globally in the development of proactive legislation governing new economic sectors, in the light of the 'We the UAE 2031' vision.
The Federal Decree-Law No. 14 of 2023 on Commerce through Modern Means of Technology (e-commerce) aligns with the UAE's strategic direction for digital transformation.

It has been designed to enhance the business environment in the country by facilitating the conduct of business and contracting, enhancing its efficiency, reducing the cost of doing business, and enhancing stability.
The law does not impose new requirements on digital traders or providers of other services. It protects consumer interests and regulates the refund and exchange of goods and services.

Al Saleh pointed out that the new law considers future developments and does not limit the provision of trade to specific technological means such as digital or even blockchain but covers any current or future modern technological means. This means that this law does not require modification whenever a new technology emerges in the future. It also contributes to achieving the requirement of technological neutrality, especially since this legislation primarily relies on technology and its ongoing advancements to conduct trade.
Al Saleh confirmed that the law would enhance the economic, legislative structure that boosts national and foreign investments and further diversification of business activities while ensuring the provision of the best services to consumers and increasing job opportunities.